Ryanair has written to 400,000 passengers to tell them that their flight has been cancelled after it admitted to a “mess-up” on pilot rostering that left 18 million ticket holders wondering if their holiday plans would be ruined, The Guardian reports.
ALso the European Commissioner for Transport Violeta Bulc intervened on Ryanair flight cancellations: “Operational decisions are taken by airlines, not by the Commission. However airlines operating in the EU must respect European rules. Thanks to the European Union, all passengers whose flights are cancelled have a comprehensive set of rights under EU law. These include the right to reimbursement, re-routing or return, as well as the right to care and in some circumstances the right to compensation. We are in contact with Ryanair, and we expect them to fully comply with those rights. National authorities are responsible for their enforcement.“